About the Role
Role Specific Responsibilities:
Monitor & work on Service Now Tickets and their associated SLEs
Work on Defects and Change Requests based on Upgrades/ System Maintenance.
Create reports for Leadership.
Conducting/leading daily triage of tickets and tracking incidents having SLEs to closure.
Fostering relationships with GAS, GSD and Member Firm teams:
Meet with support folks from Member Firms for understanding Operations structure
Relationship with CTO and Service Now team
Requirements
Technical Skills:
Expertise on SAP HCM Modules (PA/OM).
SAP MRS Knowledge would be an added advantage
Good Understanding on LSMW/ SAP Queries
Ability to Understand/Modify existing Functional Documents
Experience and understanding of general production support / operations experience
Demonstrates good knowledge of client business and their processes. Professional services industry experience a plus.
Leverages knowledge to understand the current business state of client and recognize gaps caused by change initiatives
Closely work with the Technical Team on High Priorty issues
Develop Strong Understanding of the Product
Other Qualifications:
Advanced negotiation and facilitation skills
Ability to define operational user and functional requirements within a structured system development lifecycle methodology
Strong analytical and communication skills
About the Company
Our Client is a Digital and Cloud Technology Company based in Hyderabad. They have offices in USA, Canada and India.