About the Role
We are looking for a proactive and customer-focused Salon Manager to lead daily operations and ensure exceptional client service at a premium salon location. This role involves overseeing staff, managing inventory, coordinating client appointments, and driving retail sales—all while upholding the highest standards of cleanliness and professionalism. You will be the face of the salon, responsible for smooth service delivery, team coordination, and maintaining a loyal clientele.
Requirements
Location: Chennai
Experience: 0 - 2 years
Notice Period: Immediate to 30 days
Department: Retail & Customer Experience – Salon Operations
Qualification: Graduate (Hospitality/Retail/Beauty Management background preferred)
Must-Have Skills:
Strong client servicing and interpersonal communication
Staff scheduling, team motivation, and daily operations management
Experience in managing billing and point-of-sale systems
Proficiency in inventory and retail product handling
Solid understanding of hygiene and salon upkeep standards
Ability to handle VIP and high-profile clientele with discretion
Organized, self-driven, and detail-oriented
Key Responsibilities:
Lead the team to achieve monthly sales targets and maintain high service standards
Handle client management – from greeting and booking to feedback and retention
Maintain salon hygiene, cleanliness, and ambiance to luxury service standards
Oversee staff rosters, shift planning, and task assignments
Manage retail inventory, track usage, and optimize stock levels
Coordinate marketing activities like promotional offers and client outreach
Monitor emails, inter-branch communication, and scheduling
Support VIP experiences and celebrity client coordination when required
Provide internal training and ensure team compliance with salon SOPs
Good to Have:
Experience in premium salons, hospitality, or spa environments
Basic sales skills to drive product upselling and service add-ons
Friendly demeanor with a calm, problem-solving attitude
Ability to multitask under pressure and maintain a pleasant client experience
Familiarity with CRM or appointment management tools
About the Company
Be part of a premium lifestyle brand known for excellence, creativity, and customer experience. A vibrant workplace for those who thrive on style and service.